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faq

Unfortunately, we can only allow one discount code per order.

If you LOVE our concept and the look of our lashes and can’t wait to show the world, we would love to collab with you! Here’s how to start send us an email at: [email protected] . We have many opportunities for you!

In many cases the carrier will have delayed tracking updates, approximately 24-48 hours from the original scan of your shipment. Packages are shipped within 24-48h. During holidays delays may be slightly longer but we work every day to make sure you receive your package as soon as possible!

To contact customer service, please send us an email to [email protected] and our amazing customer service team will be happy to assist! Please allow up to 48 hours for someone on our team to get back to you.

SHIPPING, RETURNS, AND EXCHANGES

There’s no return or exchange except if your product was damaged when you received it. You must send us an email with a photo of your packaging, box and product and we will examine the product once return to make sure it hasn’t been worn. If everything is fine, we will send a refund right away!

Yes we ship WORLDWIDE! Please check the rates as they are calculated at checkout based on country!

All of our orders are received by and delivered out of our warehouse within 48 hours. Shipping usually takes about 2-7 business days to deliver from the time it leaves our facility. **Due to COVID-19, shipping carriers may be experiencing delays

High order volume could lead to delays in shipments during the Holidays. If you do not get a shipping confirmation email after five business days of placing an order, please reach out to us at [email protected] . We appreciate your patience and understanding

Lash Info

Simply pull the false eyelash off and away from the eyelid. There will be no pulling of your natural eyelashes, but your lashes will be removed 🙂 If you notice clumps from the eyeliner or mascara on the magnets, gently scratch it off with your nail on each of the magnets. To clean the liner off your eyelid use waterproof makeup remover, micellar water, or coconut oil.

Our eyeliner ingredients are commonly used in many makeup products. They are totally safe. Like with any other skin product, we strongly suggest that you try our products on a small patch of skin (other than the intended location), to test for any allergic reactions first. We also urge everyone to review our product ingredients first to avoid sensitivities.

Our magnetic liner does not come with the lash with the exception of our lash kits. Our kits are a great way to save money and have everything you need in one package! We have kit that includes many different lashes so you can change your still as you wish.

If you care for the eyelashes properly, they can last over 40+ times. Make sure you clean the magnets on the lash after every use and to magnetize it back into the lash tray! To make sure they can last as long as possible avoid water contact with the lashes as they will lose their curl and shape. The lifespan of the eyeliner is 6 months after opening. To make sure the eyeliner stays effective as long as possible make sure you shake it well before every opening.

Yes, we recommend you apply mascara on your lashes before applying the lashes. You can use an eyelash curler on your lashes before putting your Basmina Lashes on to make sure they blend to perfection. If you use mascara on your mink lashes directly, it can reduce their lifespan.

We offer an array of lash styles with varying thickness and length. There are 6 small magnets on each of them capable of being cut down to fit any eye shape and size. Make sure no raw edges are at the edge of the lash after cutting.

Apply an even coat of eyeliner, the same thickness as the magnets and make sure it’s 80% dried before magnetizing lashes for optimal hold! If reusing lashes, you may have remnants of mascara or eyeliner stuck onto the tiny magnets. If you notice this, you can scratch it off with your nail or use waterproof makeup remover on a Q-tip or a makeup wipe and gently wipe it off.

Our lashes are made out of 100% real high-quality mink to help you achieve your absolute best look. Our faux mink lashes are made out of high quality synthetic fibres.

Liquid Magnetic Liner: Styrene acrylate copolymer. Aqua. 1,2-Propanediol. Polyvinyl alcohol. Ci77266. Polysorbate 80. Phenoxyethanol/ethylhexyl glycerin. Qctanol/ethyl ethyl glycerol.

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